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C1B - De-Escalation


Description

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Content
  • Why we Should Practice De-Escalation
  • Introduction to De-Escalation
  • Communication Basics
  • Precipitating Factors
  • Escalation
  • De-escalation Strategies
  • Mental Health Crisis
  • Difficult People
  • De-Escalation - Test
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever